Terms and Conditions
FriendlyFlutes (thereafter "we, us, our")
TERMS AND CONDITIONS OF TRADE
These terms and conditions will apply to all orders placed on the www.friendlyflutes.co.uk website.
The content of the pages of this website is for your general information and use only, and is subject to change without notice. Although we do our best to make sure these pages are accurate, there may be the occassional error, or maybe a change in specifications that we have not noticed. This website and its content is copyright of FriendlyFlutes. It must not be reproduced or copied without our express permission. However you may print or download pages for your personal use. Many images have been taken by us and are our own copyright. They must not be used without our consent.
All products offered on the www.friendlyflutes.co.uk website are subject to availability. We will not despatch any goods for which an order has been accepted until we have received full payment for the order by cleared funds. We have made every effort to display the products featured as accurately as possible. However, we cannot guarantee that your monitor’s display of the colour, texture or detail of the good will be exactly the same as the actual product. The prices and manufacturers' specifications as shown on the www.friendlyflutes.co.uk website may change without notice.
Prices may change because of currency fluctuations. We will endeavour to ensure that the prices on our website are accurate at the time that you place your order. If there is an error in the pricing we will inform you as quickly as possible and offer you the option of confirming the order at the correct pricing or cancelling your order.
We will use all reasonable endeavours to deliver your order to the premises stated by you, by the advertised delivery date. For the avoidance of doubt you acknowledge that the delivery date is not guaranteed or of the essence of these Terms & Conditions and that we shall in no circumstances be liable to you for any losses, damages or charges incurred by you due to the late delivery of your order. If any delay is under our control we will notify you of that delay as soon as possible. Please inspect your order immediately upon delivery and in all cases inform us in writing within 7 (seven) days of delivery of any damage, shortages or non delivery of the order. This does not affect your rights as a consumer. We will normally send your order within 1 business day. Orders received before 3pm will normally be sent the same day. Instruments are sent by special delivery, music and small items are usually sent 1st class mail.
If you are ordering from overseas you may be subject to import duties and taxes, which occur once the goods reach the specified destination. Any additional charges incurred at this point are your responsibility. We accept orders from many countries. All countries that we ship to are available within the checkout. The shipping charge will be calculated for you in the checkout.
We want you to be happy with your purchase and we offer a straightforward returns policy. You may cancel your order by notifying us within 14 days from receipt of the goods. You must then return the goods at your own expense. You must return the goods in the original packaging and condition. If the goods are faulty (or not what was ordered), then contact us within 7 days and we will arrange return at our cost.
We accept most forms of UK debit and credit card at no extra charge. All goods remain the property of FriendlyFlutes until paid for in full.